Support > Returns
If you wish to return or exchange your purchase, you must contact customer support within 15 days of receiving your product. Please note that the time period begins the day you receive your products via delivery. Once a claim is place with customers support you then have 7 days to ship the device using the provided return label before the return request is closed. This applies to new, clearance, open box, refurbished and pre-owned, defective. After 15 days, return request will not be processed. No exceptions.
All Monster Illuminessence returns have a restocking fee if returned by any customer. This is a fee of 15% of the item purchase price per item. For example, if 3 items are returned, 15% will be deducted from the sale price of each item.
To begin the return process, compile all of the original contents including all packaging for items that you wish to return. If any of the components are missing upon arrival at our facilities, we may either deny the return or deduct a nonrefundable charge up to $35.00 for what is missing.
*We are not responsible for lost or damaged packages or lost unauthorized packages shipped without an RMA number.
Monster Customer Support Department
1 Cragwood Road Ste 200
South Plainfield, New Jersey 07080
All reimbursements for returns will be provided in the same way that you paid for them. Once we receive your return, we will process it within 2-3 business days. Depending on your bank’s processing time, it may take up to 14 days after we process the return for it to reflect on your account.
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact customer support at firstname.lastname@example.org to return it during the 15-day return and exchange time period. We will not proceed with claims outside of the 15-days return period.
All subscription and services are final sale. We do not offer reimbursements on subscriptions.
All Final Sale merchandise.
Devices outside of the 15-day return policy.
Returns only valid for US Customers